123eDistribution.com., a division of Sarco, Inc. is a distributor of electronic components. In addition to electronic distribution, we are also a full service RF cable assembly manufacturer. All custom manufactured assemblies are built at our corporate facility and are tested both visually and electrically.
The corporate office for 123eDistribution.com is located in Rancho Santa Margarita, 23166 Arroyo Vista, Rancho Santa Margarita, CA 92688, Tel: (949) 888-5547.
The Organizational Structure is shown in document QS1-002
Quality Policy
We, the employees of 123eDistribution.com., will do our best to provide our customers with cost efficient quality products, which are delivered on time.
We will achieve this by running a well-organized business in which we provide the customer what he wants when he wants it. Our Policy for the employee as well as the customer is that each matters to each other and if we can help each other get what they need every one will prosper.
The management of 123eDistribution.com a division of Sarco, Inc. is committed to this policy and will make available the resources and training required. Every employee is responsible to ensure that this policy is followed.
Ali Sar
President & CEO
This policy has been formulated by the President and CEO of SARCO, Inc. The policy is explained to all employees and is also posted at a conspicuous locations within the company.
Section I Management Responsibility
1.0 Policy
The executive management of SARCO, Inc. has the responsibility and authority to implement and maintain the quality system. The management shall provide the resources to ensure that the quality system works as designed. The management shall periodically review the quality system, receive and make recommendations for changes to the system, and implement the changes.
2.0 Organization
The President and CEO oversee the organization of the company, as shown in QS1-002 and has the responsibility for ensuring that quality standards are followed in all departments.
2.1 Responsibility and Authority
The President and CEO is responsible for the quality of SARCO, Inc.'s products and services. Responsibility and authority for implementing the quality procedures of the company can be delegated to a Quality Representative.
The Quality Representative has the responsibility and authority to:
. Initiate action to prevent the occurrence of any nonconformities relating to the products, processes, and quality systems;
. Identify and record any problems relating to the products, processes, and quality systems;
. Initiate, recommend, or provide solutions to quality problems, and to access management at any level if action is required;
. Verify the implementation of solutions.
Any employee noticing a defect or other nonconformance in the product or service performed is not only empowered to stop the production process or product shipment, but is required to do so. Any issue relating to the quality of SARCO's products or services shall be brought to the attention of a Supervisor or Quality Representative as soon as practical.
2.2 Resources
Appropriate personnel shall be assigned to perform quality-related functions as required by product documentation, Standard Operating Procedures, and company procedures. Personnel performing these quality functions shall be trained to the procedures required.
3.0 Quality System Review
Management shall organize meetings to review the quality system's performance and applicability to the current methodology and standards. The Quality Representative shall provide reports from audits, corrective action, and other data, which shall verify the adequacy of the quality system to the company management. Revisions to the Quality Manual and quality system shall be made as required.
Section II Quality System
1.0 Policy
SARCO, Inc. has documented and implemented a quality system. The quality system is documented in:
. High Level Documents, Quality Assurance Manual (Level 1, xx1-x.x)
. System Documents, Standard Operating Procedures (Level 2: xx2-x.x)
. Detailed Instructions, Drawings, Manuals, BOM (Level 3: xx3-x.x)
. Forms, Records (Level 4: xx4-x.x)
2.0 Scope
The scope of this quality system covers the operations of 123eDistribution.com's facility located in Rancho Santa Margarita, CA.
3.0 Responsibility
The Quality Representative has the responsibility and authority to maintain the Quality System and shall assure the implementation of quality policies and procedures.
4.0 Quality Manual
This manual is the first tier of documentation that the customers and employees of the company should refer to in order to understand SARCO's position on quality topics. The part number of this Quality Manual is QS1-001. This manual is a controlled document. Although photocopies of this manual may exist, only copies approved and released by Documentation Control are to be considered current.
5.0 Standard Operating Procedure
Standard Operating Procedures (SOP's) detail the requirements for performing routine operations at SARCO. These routine operations may cut across broad classes of products and services. Proficiency at certain SOP's may be a requirement to perform certain job functions at SARCO.
6.0 Quality Planning
Quality plans are designed for each product and documented on the product's routing documents, assembly procedures, test procedures, and other procedures as necessary. Quality plans shall be compatible with SARCO / 123eDistribution.com's documented quality system, including this Quality Manual, SOP's, and individual procedures.
Section III Contract Review
1.0 Policy
Contracts (customer orders) shall be reviewed prior to acceptance to ensure requirements are defined and the company is capable of meeting all requirements. Special requirements are reviewed by the appropriate groups.
2.0 Responsibility
The Sales Department has the responsibility and authority to initiate, track, and maintain all documentation related to sales orders and customer requirements.
3.0 Procedure
Detailed procedures for Standard Products are defined in SOPs. Standard Products have been built before and are fully documented. New Products have not been built before, are not fully documented, and will require Technical review.
4.0 Amendments
The Sales Department shall be responsible for maintaining the product specifications, sales orders, and any amendments to the contract. This responsibility also applies if the sales documents are archived by documentation control.
Section IV Document Control
1.0 Policy
Documents shall be reviewed and approved prior to use. Appropriate documents shall be available at the location of intended use, and obsolete documents shall be removed from the point of use.
2.0 Responsibility
Document Control is under the ultimate responsibility of 123eDistribution.com's Management. The Quality Assurance Dept. shall be responsible for the control of documents intended to be released to Manufacturing. Document Control shall release documents, new and changed, into the system and issue documents to the point of use. The appropriate manager or supervisor shall be responsible for the control of documents issued to his or her department by Document Control.
3.0 Release
Documents shall be reviewed and approved prior to release to the company.
4.0 Document Changes
The originating department or customer shall be responsible for making and approving any changes to documentation used by 123eDistribution.com. Documentation Control shall file obsolete original documents and destroy any and all copies of obsolete documents located in the Document Control area. The current release/revision status of any document, which is controlled under this section, may be found in the documentation cabinet.
5.0 Issue
The documents issued from Document Control shall be stamped or printed in red color "Document Control Released" (or words to that effect) with the date of issue from Document Control. Issued documents are returned to Document Control once they are no longer required (completion of a job, for instance). Document Control may re-issue a document so long as it is still current and legible.
Section V Purchasing
1.0 Policy
123eDistribution.com only purchases product from suppliers and Subcontractors, which satisfy 123eDistribution.com and 123eDistribution.com customer's quality and delivery requirements. There are two broad categories of material and services purchased by 123eDistribution.com:
1) Material and services with a specification controlling document (123eDistribution.com document). Material and services, which are defined by a specification. This material generally consists of, but is not limited to, items, which 123eDistribution.com or its customers have designed and desires to purchase outside rather than manufacture in-house.
2) All other material and services. Material without a 123eDistribution.com document are generally standard catalog items or items which are easily and completely described by the part description and notes associated with the inventory item.
2.0 Responsibility
The Purchasing Dept. has responsibility for Purchasing and for the assessment of suppliers (subcontractors and suppliers).
3.0 Assessment of Suppliers
Suppliers are selected on the three requisites of quality, delivery, and price. Subcontractors that meet the requirements (quality, delivery, and price) are given an approved status. Purchasing shall not purchase product or services destined for manufacturing from a company, which is not approved.
4.0 Purchasing Data
Purchasing documentation consists of the purchase order supported by any referenced drawings and specifications. References to quality requirements are contained in the specification controlling documents. Purchasing shall ensure that correct and updated documentation is issued to subcontractors for quotations and purchase orders.
5.0 Verification of Purchased Product
Periodically, inspection of material at 123eDistribution.com's facility may be required by one of the company's customers. On these occasions the customer or his agent shall be given the opportunity to perform inspection of company products and/or quality systems. An audit of products and quality systems in place at the company facility shall not release the company from the responsibility of providing quality products and to conduct follow-up inspections of the company products and quality systems.
Section VI Customer Supplied Product
1.0 Policy
Material supplied by the customer for use in product produced for the customer is controlled in the same manner as all other material. All 123eDistribution.com employees shall be aware that accepting material from the customer does not remove or obscure 123eDistribution.com's responsibility to deliver products that meet the contract requirements.
2.0 Responsibility
Purchasing has the responsibility to generate purchase orders for required material. Purchase orders (which are required for 123eDistribution.com Manufacturing to track incoming material) shall be delivered to the 123eDistribution.com Sales Department. The 123eDistribution.com Sales Department has the responsibility to deliver the customer supplied material to 123eDistribution.com Manufacturing and to handle any rejected material.
3.0 Receiving Inspection
Purchaser supplied material shall be submitted for inspection. The inspection records shall be maintained to give historical information of the material's conformance.
4.0 Nonconforming Material
If rejection of the customer supplied material is required due to nonconformance to specifications, the material shall be rejected to the 123eDistribution.com Sales Department, and it shall be the Sales Department's responsibility to return the material to the customer and to effect any rescheduling which may be necessary.
Section VII Product Identification and Traceability
1.0 Policy
All parts used in the manufacturing process, either purchased or manufactured in-house, are identified by a part number, which links the part to its drawing, specification, or description. When required by contract or at 123eDistribution.com's discretion, the final product can have an individual serial number and record maintained for each unit shipped. Production lots are identified on the job order and on the packaging material to the customer.
2.0 Responsibility
The Manufacturing Department has the responsibility to assign all serial numbers. The Sales Department has the responsibility to assign part numbers to 123eDistribution.com products and services for sale, and any customer supplied product. The Quality Department has the responsibility to assign part numbers for Quality system documentation and test equipment. The Technical Department has the responsibility to assign part numbers for all other purposes.
Section VIII Process Control
1.0 Policy
Manufacturing Dept. shall administer the issuance of material and documentation in accordance with planned production. The control of quality in manufacturing shall be accomplished through training, documentation, inspection, supervisor control, and employee awareness. Any equipment critical to the quality of 123eDistribution.com's products is regularly checked and maintained. Production areas shall be clean and provide a suitable working environment.
2.0 Responsibility
Manufacturing Dept. is responsible for production scheduling and for ensuring that all required documentation is issued with each job. The Manufacturing Dept. is responsible for the production environment and production equipment. The Quality Assurance Department is responsible for the establishment and approval of Standard Operating Procedures (SOPs), for the approval of special processes, and for qualifying equipment.
3.0 Manufacturing Documentation
The Job Traveler Package contains the documentation required for the proper assembly, inspection, and testing of the product or subassembly. In addition to documents referenced in the Job Traveler Package, employees are trained to certain Standard Operating Procedures and Instructions, which detail the skills and standards required to perform the manufacturing operations.
4.0 Production Equipment
Production equipment is regularly checked and maintained. Production areas are clean and provide a suitable working environment.
Section IX Inspection and Testing
1.0 Policy
Material and products are inspected and tested according to documented procedures to ensure compliance to specifications.
2.0 Responsibilities
The Receiving Department is responsible for receiving inspections. Production is responsible for in-process testing, inspections, and final testing.
3.0 Receiving/Incoming Inspection and Testing
All fabricated material and other subcontracted material and components purchased for use in company products shall be subject to a receiving inspection. When required based on supplier status, contract requirements, or past compliance, purchased material is passed to the Quality Dept. for a detailed incoming inspection for testing to applicable requirements of purchase orders, specifications, and drawings. Incoming material awaiting inspection shall be segregated. The purchase order, past inspection records, drawings, specifications, and the supplier status and other supplier data shall be available to the inspector. Incoming material shall be held until the required inspection and tests are completed. Rejected material shall be held for review.
4.0 In-Process Inspection and Testing
If required by the Quality Dept. or called out on manufacturing documentation, in-process inspection and testing shall be implemented.
5.0 Final Inspection and Testing
All products manufactured by 123eDistribution.com shall be final inspected according to documented procedures. The final test and inspection procedures shall be referenced in the Traveler Package for the final assembly. This ensures the item complies with all applicable specifications or contractual obligations.
6.0 Inspection and Test Records
A record shall evidence all inspections and tests and the record shall be available for review within the company or by customers for determination of conformance to requirements. The company shall submit for acceptance only those items that fully meet contract requirements.
Section X Inspection, Measuring, Test Equipment
1.0 Policy
Equipment used for inspection, measuring, or testing (test equipment) which influences final product configuration or performance -- to include equipment on loan and supplied by the customer -- shall be checked for accuracy on a predetermined calibration schedule. Every operation of the test equipment under calibration shall be examined and, if out of tolerance, calibrated. Controlled equipment is calibrated and adjusted against certified equipment having a traceable relationship to the National Institute of Standards and Technology (NIST).
2.0 Responsibilities
If not specified by customers, it is the responsibility of the Technical Dept. to identify the critical parameters to be measured and the required accuracy for each product 123eDistribution.com manufactures. The Sales Department is responsible for requesting critical parameters from customers on customized products and to forward this information to Manufacturing. Technical Dept. also selects the appropriate equipment to perform the measurements. Quality Assurance is responsible for assigning the calibration cycle. Quality Assurance is also responsible for the maintenance, calibration, and control of all inspection, measuring, and test equipment.
3.0 Identification of Measurements and Equipment
All inspection, measuring, and test equipment must be capable of measuring to the required accuracy. All equipment used in product acceptance shall be tagged with the calibration status and calibration expiration date.
4.0 Calibration Procedures
The manufacturer's calibration specifications and procedures (if any) for the individual piece of equipment, shall be used in calibration of the company test equipment. If a manufacturer does not supply calibration procedures for a piece of test equipment, the Technical Department shall create procedures in accordance with the manufacturer's calibration specifications.
5.0 Calibration Records
The Quality Dept. shall maintain a record of all test equipment under calibration control, and it shall be constantly updated to show the most current status of test equipment. In addition, the calibration records shall contain current calibration certificates for all test equipment stored in a logical order for easy reference.
6.0 Out of Tolerance
During calibration, if a piece of test equipment is found to be out of tolerance, the effect it had on the process shall be determined. Corrective actions, which may include product recall, shall be implemented if deemed necessary by the results of the investigation.
Section XI Inspection and Test Status
1.0 Policy
Material that has either been partially or wholly processed must be identified as to its inspection and test status. Information must be available that gives the status of the material in the manufacturing cycle.
2.0 Inspection and Test Status
Manufacturing operations and inspections require signing or checking of the work order paperwork as a verification of conformance.
3.0 Responsibility
The Quality Department is responsible for releasing the documentation defining sequences of production, inspection, and test operations. Manufacturing is responsible for testing per the documentation and for maintaining inspection check-off on work orders.
Section XII Control of Nonconforming Product
1.0 Policy
Procedures shall be established and maintained that prevent the inadvertent use of nonconforming material or product.
2.0 Responsibility
Production personnel are responsible for identifying nonconforming products in the course of their inspection activities. The Quality Department is responsible for the evaluation and disposition of nonconforming material or product. The Sales Department is required to be consulted for disposition of nonconforming customer supplied product and for issuing RMA numbers to allowing customers the return of nonconforming products. All personnel are encouraged to watch for and identify nonconforming product regardless of their other activities.
3.0 General
Nonconforming material is defined as parts or materials that do not meet documented specifications, purchasing requirements, or workmanship standards. Nonconforming material must be identified and segregated by means of a Discrepant Material Form.
4.0 Nonconformity Review and Disposition
The Quality Department evaluates and provides dispositions for nonconforming material (with additional expertise as needed for support).
5.0 Use of Nonconforming Material
Nonconforming material may be used in cases, when dictated by contract. The use of nonconforming material requires the highest level of disposition authority. The Sales Department is responsible for any customer contact required to gain approval and provide allowance for the nonconformity. If a product is repaired or reworked, it must undergo all required inspections and tests before return.
Section XIII Corrective and Preventive Action
1.0 Policy
A planned and documented program for corrective and preventive action shall be established to ensure that conditions adversely affecting quality are promptly identified. The causes of discrepancies shall be determined, and positive steps shall be taken to prevent recurrence.
2.0 Responsibility
The Quality Department is responsible for the investigation and analysis of nonconformities relating to product, process, and quality systems and for the cause determination and corrective action process. All employees have the obligation to identify and report nonconformities to the Quality Department. The Quality Department is also responsible for identifying opportunities for preventive action. Known or potential problems are periodically reviewed for the purpose of identifying opportunities for preventive actions.
3.0 Feedback Data
Use shall be made of feedback data generated by field personnel and customers as well as information generated internally, to detect, correct, and prevent the recurrence of any causes of nonconformities that might otherwise go unnoticed. This feedback data includes return records and Customer Complaint Reports. Customer complains (written or verbal) shell trigger an investigation and a corrective action report shell be issued to the customer.
Section XIV Handling, Storage, Packaging, Delivery
1.0 Policy
All material for production shall be properly stored and handled from incoming receipt to customer delivery. When necessary, the material must be protected and controlled from unauthorized use.
2.0 Responsibility
The Manufacturing Dept. is responsible for ensuring that products are handled properly. All personnel are obligated to ensure company products are protected and maintained against cosmetic and functional harm.
3.0 Handling
Material shall be protected from damage. Special precautions shall be taken when handling static-sensitive devices. Specific handling requirements require written procedures.
4.0 Storage
Stored material must be identified by a part number and stored in assigned locations. All material used from stock shall be recorded. Stored material shall be inspected at yearly intervals to confirm count and detect any deterioration. Cycle counting of material may be used in place of an annual inventory, where desired.
Stored material shall be maintained in ambient environments to prevent damage or degradation. Special precautions shall be taken when storing static-sensitive devices.
5.0 Packaging
Finished products shall be packaged to ensure cleanliness, preservation, and protection and labeled for delivery or for subsequent storage as specified by customer or Quality Dept. Appropriate materials and equipment necessary for shipping to perform its function shall be available in the Shipping Department.
Section XV Quality Records
1.0 Policy
Records shall be gathered and stored by the responsible departments in a designated location to ensure irretrievability and verification. The records shall be filed in a way that provides for uncomplicated recall.
2.0 General
Records shall be generated and maintained to substantiate control of quality related activities. These records shall serve to demonstrate that products were manufactured to applicable specifications. Quality records generated and delivered by the supplier shall also become part of 123eDistribution.com's quality records. The storage area of quality records shall be able to protect the records from deterioration and loss. Clear and legible reference shall be made on the quality records as to which process and/or product it refers. Records shall be available for review by 123eDistribution.com's management and Quality Assurance personnel for evaluation of the quality system. Non-confidential records shall be available for review at the company plant by customers for the determination of conformance to requirements.
Section XVI Internal Quality Audits
1.0 Policy
A strategic system of planned and periodic audits shall be implemented to verify compliance with all aspects of the quality assurance system.
2.0 Responsibility
The Quality Department shall be responsible for conducting the audits (or
assigning other auditors) and reporting the audit results to Management.
3.0 Procedure
All quality related functions should be audited as required by the importance or the need of the activity. Customer or certifying agency audits, when documented, shall serve to supplement information available to management for measuring overall quality system performance. Management in deficient areas, within a specified time frame, shall institute corrective action. Documented objective evidence shall be part of the audit results. Concerns, findings, and corrective action for audit items shall be reviewed.
Section XVII Training
1.0 Policy
A major component in attaining quality objectives is the education and training of personnel. Training needs shall be identified and training provided according to procedures. Personnel shall show evidence of qualification for the job functions described, either through formal education, experience, or specific training in the required area, before they are allowed to perform the particular job function. Employees are assessed for training needs upon hiring, during any probationary period, and at least annually.
2.0 Responsibility
The Quality Department shall be responsible for maintaining training records for all personnel.
Section XVIII Statistical Techniques
1.0 Policy
Steps shall be taken to provide a sound basis for analysis and improvement. Instruction on descriptive statistics and other basic data analysis techniques shall be made available so that 123eDistribution.com employees may effectively communicate findings on data. Statistical techniques will be used to monitor processes. Statistical sampling techniques shall be utilized, when compatible with customer and company requirements.
2.0 Responsibility
The Quality Dept. has responsibility for providing instruction on descriptive statistics and other data analysis techniques. These techniques are established and specified by the Quality Dept.
3.0 General
As established by the Quality Dept., statistical techniques are used for process analysis. Statistical Process Control (SPC) methods shall be used in areas where process variations can be charted or plotted, and such methods shall verify the acceptability and capability of the process. The product routing shall note any additional requirements for statistical sampling if the standard first piece inspection is insufficient or if another method is required by contract.